FAQ

You’ve got questions? We’ve got answers!

ACCOUNT INFORMATION

Absolutely! We care for your security and we want you to feel safe when making a purchase with us. That is why we implement many layers of safeguards to protect your information and privacy. For more information, please read our Privacy Policy in full.

Yes, you do need to create an account in order to place an order, as you set yourself with an account with us, you'll be able to enjoy some perks like saving your address and card details for quicker checkout on future purchases, or to add products you love to your Wish List, and to track your orders and review past purchases.

Simply tab the 'FORGOTTEN PASSWORD' on the SIGN IN page and follow the prompts.

Check our FAQ for immediate answers to frequently asked questions. If you can’t find the answer to your question, please contact us at: Support@NovaCareClub.com and we’ll help you out as fast as we can.

SHOPPING

You may want to use a different device or browser, as that usually resolves the issue immediately. 

If you’re having trouble submitting your order, try these tips:

Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address! Double check the shipping address for abbreviations, misspellings, and other typos that can result in errors.


Still stuck? Contact us at Support@NovaCareClub.com, we’re here to help!

Many times abbreviations, misspellings, and other typos can result in errors. Make sure to provide precise city, state, and zip code information and to spell out the city to which you are shipping the order.

You will be sent an order confirmation email when your order is processed

If you would like to change your order, please contact us as soon as possible, at Support@NovaCareClub.com with the following information,

Name,Order Number, Email Used for Purchase, What you want to change, include your Order # and the word "CHANGE" in the subject line.

We will make every attempt to accommodate your request to change the order only if the order is yet to be shipped.

If you would like to cancel your order, please contact us as soon as possible, at Support@NovaCareClub.com with the following information,

Name, Order Number, Email Used for Purchase, Reason for cancel. PLEASE include your Order # and the word "CANCEL" in the subject line.

We will make every attempt to accommodate your request to cancel the order only if the order is yet to be shipped.

If you would like to update or change your shipping address, please contact us as soon as possible, at Support@NovaCareClub.com with the following information,

Name Order Number Email Used for Purchase Old Shipping Address and New Shipping Address to be Updated PLEASE include your Order # and the word "CHANGE ADDRESS" in the subject line.


We will make every attempt to accommodate your request to change the address only if the order is yet to be shipped.

We sincerely apologize if your order was cancelled without your knowledge. The most common reason why your order may be cancelled without your consent is that the information you provided for your billing address or the card's security code does not match the information that your bank currently has on file. For security purposes, we have to cancel orders that fail this verification.

You can view the tax rates for your order at the bottom of the checkout page when placing an order.

PAYMENTS

We accept Paypal, Visa, MasterCard and American Express credit and debit cards.

No. You will be charged in US Dollars.

The charge for your order will appear on your credit card as: PURCHASE NovaCareClub XXXXXX CA CARDXXXX.

When you place an order, we obtain a "temporary authorization" by contacting the bank or credit card company electronically to verify that funds are available. Your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days. Once we process the order, that first “temporary authorization” charge should automatically be removed by your bank or credit card company. 

Please make sure you are using a card that is accepted as a payment method.

Sorry! You can only save one credit card as your payment method.

SHIPPING

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

The majority of our orders are shipped within 1-2 business days after the order has been placed. You will receive an order confirmation and tracking number when your order has been processed and shipped. The email will contain order details, shipment details, your tracking number, and a link to track your order.

Once your order has been shipped, you will receive an email containing your tracking number to track your order.

Unfortunately, you are unable to change your order once it has been shipped.

Sorry! We are unable to change or cancel an order that has been shipped.

Domestic orders should take 2-6 business days to arrive. If your order has not arrived within those days please contact us at Support@NovaCareClub.com.

Your tracking number can take up to 2 business days to show movement. If the tracking number has not updated after 2 business days or is not working, please contact us at Support@NovaCareClub.com.

We’re so sorry you didn’t receive your order! Let us take care of it. Please contact us at: Support@NovaCareClub.com.

Shipping rates will vary by location. You can view the shipping rates for your order at the bottom of the checkout page when placing an order.

Your order should take 2-10 business days to arrive.

Not at the moment, but we are working on it so stay tuned by joining the club! (subscribed to our mailing list for updates).  

Oh no! If you received a product that is damaged or wrong, we apologize for the mishap! Please contact us at Support@NovaCareClub.com for us to take care of it.

PRODUCT

We take pride in our formulas and make any effort to maximize the use of natural ingredients. 
A great deal of attention goes into each and every product, and we wouldn't want it any other way. That's why we can say with confidence that our products and ingredients are healthy and safe to use, and have never been tested on animals. Our products are made to care for you!

YES! our products are safe to use during pregnancy and while breastfeeding. Before use, please consult your healthcare practitioner to ensure that this product is suitable for your individual circumstances and for use during your pregnancy.

Yes of course. Menstrual cycle is another particular situation of the woman in which the vaginal pH increases from 4.5 to 7 and our immune defenses are weakened. Creating an environment for bacterial and fungal infections to thrive. So care routine with SERENITY Intimate cleanser (two times/day) + HALO deodorant + PURE BLISS cream (if you suffer from itching/redness) or SHADES OF SHIELD (if you suffer from vaginal dryness or BV) is an ideal care combination for when your Menstrual cycle is visiting.

Yes! and they should! You see, men don’t follow careful intimate hygiene like we do, so it is vital for us to spread the word about prevention of intimate infection with proper intimate care.

Rate and write a review to share with Nova fans! Simply select “Write a Review” on your favorite product page

Our care products are made in ITALYand are responsibly sourced with healthy ingredients that are harvested and handpicked for their potency and efficiency to assure effective formulas that are clinically tested, pH-balanced, and cruelty-free.

All of our products have a minimum shelf life of 2 years

Our products are not classified for medical use and are formulated for cosmetic use.

Any statements made have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. The information provided does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.